Get set up to clean with Freshr
Welcome to Freshr. This guide shows you how to create your cleaner profile, complete your setup, understand the platform, and get ready to accept bookings.
Cleaner registration process
Before you start accepting jobs on Freshr, you’ll need to complete a few setup steps. This helps customers know who they’re booking and helps Freshr keep the platform professional and reliable.
- Sign up to the Freshr app as a cleaner
- Complete your profile details
- Set your availability
- Add your bank details for payouts
- Register and submit your police check
- Register and submit your public liability insurance
- Submit your ABN details
- Upload your required identification
- Agree to Freshr’s terms and policies
- Read Freshr’s onboarding guide
- Learn how bookings work in the app
- Review Freshr’s cleaner standards
- Complete the knowledge quiz
- Aim for the passing score
- Receive confirmation that your profile is ready
- Start reviewing available bookings
- Accept your first booking when you’re ready
- Complete your first job through the app
- Receive your first rating
- Keep your compliance documents up to date
Is your insurance suitable?
Before uploading your Public Liability Insurance, make sure your policy covers the cleaning services you’ll be providing through Freshr.
If you’re unsure whether your policy is suitable, or you haven’t arranged insurance yet, review our Insurance Guide before continuing.
Review Insurance Guide →How your first job works
Once your profile is ready, Freshr gives you a clear process to follow before, during, and after every booking.
- Receive a booking notification
- Review the booking details
- Accept the booking if it suits you
- Wait for the customer to complete payment
- Prepare your equipment and travel plan
- Travel to the booking location
- Update your status to “On My Way”
- Arrive at the property on time
- Request permission to start the job
- Complete the agreed cleaning tasks
- Provide progress updates if needed
- Submit completion photos where required
- Mark the booking as complete in the app
- Encourage the customer to leave a rating and review
- Receive your first rating and review
- Receive your first payout
- Review customer feedback
- Build your reliability and performance history
- Become available for future booking opportunities
Your readiness checklist
Use this checklist to make sure you feel prepared before you start accepting customer bookings.
Your name, contact details, availability, service area, and payout information have been added.
Your police check, public liability insurance, ABN details, identification, and cleaner contract have been submitted.
You’ve reviewed Freshr’s expectations for reliability, communication, quality, and professionalism.
You understand how to accept bookings, update your status, complete work, and receive payouts.
Complete the Freshr Cleaner Knowledge Quiz
You’re almost ready to start accepting bookings. Before your cleaner profile can be activated, please complete the Freshr Cleaner Knowledge Quiz below. This quiz checks your understanding of Freshr’s booking process, cleaner standards, compliance requirements, customer expectations, and first-job workflow.
- Review this onboarding guide if you’re unsure of any information.
- Read each question carefully before selecting an answer.
- A passing score is required before your cleaner profile can be approved.
- If you don’t achieve the required score, review the guide and try again.
Once you’ve completed the quiz and your compliance documents have been reviewed, the Freshr team will activate your cleaner profile. You’ll then be ready to start accepting bookings through the Freshr platform.