Get set up to clean with Freshr
Welcome to Freshr. This guide shows you how to create your cleaner profile, complete your setup, understand the platform, and get ready to accept bookings.
Cleaner registration process
Before you start accepting jobs on Freshr, you’ll need to complete a few setup steps. This helps customers know who they’re booking and helps Freshr keep the platform professional and reliable.
- Sign up to the Freshr app as a cleaner
- Complete your profile details
- Set your availability
- Add your bank details for payouts
- Register and submit your police check
- Register and submit your public liability insurance
- Use a suitable provider if Freshr refers one
- Submit your ABN details
- Upload your required identification
- Agree to Freshr’s terms and policies
- Read Freshr’s onboarding guide
- Learn how bookings work in the app
- Review Freshr’s cleaner standards
- Complete the knowledge quiz
- Aim for the passing score
- Use the quiz to check you feel ready
- Receive confirmation that your profile is ready
- Start reviewing available bookings
- Accept your first booking when you’re ready
- Complete your first job through the app
- Receive your first rating
- Keep your compliance documents up to date
How your first job works
Once your profile is ready, Freshr gives you a clear process to follow before, during, and after every booking.
- Receive a booking notification
- Review the booking details
- Accept the booking if it suits you
- Wait for the customer to complete payment
- Prepare your equipment and travel plan
- Travel to the booking location
- Update your status to “On My Way”
- Arrive at the property on time
- Request permission to start the job
- Complete the agreed cleaning tasks
- Provide progress updates if needed
- Submit completion photos where required
- Mark the booking as complete in the app
- Encourage the customer to leave a rating and review
- Receive your first rating and review
- Receive your first payout
- Review customer feedback
- Build your reliability and performance history
- Become available for future booking opportunities
Your readiness checklist
Use this checklist to make sure you feel prepared before you start accepting customer bookings.
Your name, contact details, availability, service area, and payout information have been added.
Your police check, public liability insurance, ABN details, and identification have been uploaded and cleaner contract signed.
You’ve reviewed Freshr’s expectations for reliability, communication, quality, and professionalism.
You understand how to accept bookings, update your status, complete work, and receive payouts.
Complete the Freshr cleaner quiz
We recommend completing the onboarding quiz before you start taking bookings. The quiz has a passing mark and is designed to help you check your understanding of Freshr’s booking process, cleaner standards, compliance requirements, and first-job workflow.
- Review the onboarding guide before starting
- Complete the cleaner knowledge quiz
- Aim to reach the passing mark
- Use your result to see what you may need to review